Terms of reservation
Confirmation of booking
Confirmation of booking is only valid upon receipt of a deposit of 25% of the total cost.
Note: :
i) Confirmation of availability for specific dates as received from "Epavlis Kaleas" reservations is not
considered as a confirmation to a reservation.
A booking is only confirmed upon receipt of a deposit.
ii) The deposit must be received by "Epavlis Kaleas Inn" no later than the date as specified by the
reservation’s department.
iii) Confirmation of the deposit made should also be forwarded to "Epavlis Kaleas" reservations by
either fax or email.
For Payments methods please see here
Note: Banking tranfer costs is charged to the customer
Refunds
For a cancellation of booking, a refund to the deposit is only given under the following conditions.
0% cancellation fee:
Full refund – When a cancellation to the booking has been made with a minimum of 30 days notice (from the date of check in) being given to "Epavlis Kaleas" reservation’s department.
Note:
i) 100% of the deposit is refunded.
ii) Accepted notices are either by fax or email.
50% cancellation fee:
A 50% cancellation fee is charged if a cancellation of the reservation has been made within the period of 21days to 30 days, from the date of check in.
Note:
i) 50% of the deposit is refunded.
ii) Accepted notices are either by fax or email.
100% cancellation fee:
A 100% cancellation fee is charged when a cancellation of the reservation has been made within 20 days from the date of check in.
Note:
i) No refund to the deposit is refunded.
Balance of deposit
The balance to the booking is made at "Epavlis Kaleas" prior to the departure date.